Customer Experience Specialist, Helsinki

In this position, you get to be part of Digital Services team, where you get to be in versatile contact with customers. You will be assisting customers in various questions regarding the company's products. The position also includes administrative tasks such as opening orders, sending invoices and forwarding feedback.

You are offered

• An interesting role in a large international company
• Varied and responsible job tasks
• The opportunity to work a few days a week remotely from Finland
• An international working community

As an Academic Work consultant, we offer you great opportunities to develop as a professional, expand your network and make useful contacts for the future.

As a Customer Support Specialist, you will engage directly with customers to resolve issues, respond to inquiries, and provide guidance and assistance. Your role will involve a thorough understanding of the company's products and services, allowing you to promptly identify and meet customer needs. You will also be responsible for coordinating service tasks and managing digital service contracts. This position requires interaction with various internal and external stakeholders to ensure an exceptional client experience.

• Managing and coordinating Digital Service contracts and jobs
• Customer service tasks related to products and services, such as emails and calls to customers
• Reporting common product and service complaints

• 2 + years of previous work experience in similar positions
• Bachelor's degree education suitable for the position, e.g. economics
• Previous work experience in customer service and coordination
• A business-oriented way of thinking and knowledge of working in business
• Fluent oral and written English language skills

It is meritorious if you have Finnish language skills and experience managing small contracts.

To succeed in the role, your personal skills are:

• Social: You are very comfortable in work that is close to people and you enjoy working with people
• Brave: You like to represent and be responsible for products
• Flexible: Adaptable to different situations

We appreciate it if you attach a job application to your CV, in which you tell us about your previous work experiences and motivation for the job.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.