Customer Success Specialist, BeeHealthy Oy

BeeHealthy is on a mission to make healthcare smarter for all – healthcare providers and patients. They aim to create healthcare that is more efficient, impactful, and affordable. The future of healthcare lies in combining the digital and physical, empowering people to better control their health in an active and preventive manner. BeeHealthy knows how to make this happen, but they need the brightest minds to help succeed in their growth story.

As a subsidiary of Mehiläinen, the leading private healthcare company in Finland, BeeHealthy draws on over 110 years of experience in healthcare and more than 20 years of experience in developing digital services and software in-house. BeeHealthy has just started its journey and is in a strong growth mode. They currently have over 80 dedicated professionals based in Helsinki, Tallinn, Amsterdam, and Dubai, expanding both domestically in Finland and across the EMEA region.

As they are now growing their dynamic customer support team, they need top-tier customer servant attitudes to successfully deliver the BeeHealthy platform to their customers and help them build new digital businesses with the platform. If you have a “let’s do it” attitude, are a good team player, and can take responsibility for your own work as well as build trust with customers, you might be the one they are looking for!

You are offered

• A key role in building the BeeHealthy business with start-up -spirit but a with solid financial backing
• Opportunity to be part of driving the digital age of healthcare
• Possibility to expand your role both geographically and in scope of responsibilities as the business grows
• Strong and supportive team to help you succeed in your role
• Flexibility in the work location: Helsinki, Turku, Tampere and Jyväskylä – with remote work possibilities.

• Ensure with other customer team members that customer satisfaction goals and SLAs are achieved
• Handle incoming customer tickets, including incidents, service and change requests. Troubleshoot and resolve customer-reported issues in a timely and efficient manner
• Educate customers on product features, best practices, and troubleshooting steps
• Gather customer feedback and provide insights to the product development team for continuous improvement
• Collaborate with product development teams to resolve issues and improve product quality
• Participate in developing customer communications together with customer and product teams
• Participate in improving support processes and internal tooling development
• Other responsibilities:  Customer relationship management activities for selected customers if needed and supporting the other Customer and Product team members in external and internal projects

• 1-2+ years’ experience from customer success and/or customer support and/or IT
• You are a top-tier customer servant and have a desire to help customers to succeed together with BeeHealthy
• Strong people skills; you are an honest team-player, have good self-awareness, can effectively communicate with people from different backgrounds, have patience with others and ability to trust others
• Understanding of product and integration development terminology, principles and methodologies, such as agile methodologies and ITIL
• Passion for improving healthcare systems around the world. Experience in healthcare sector and digital healthcare is also a big plus
• Ability to troubleshoot and resolve issues even when faced with unfamiliar situations
• Excellent communication skills in English and in Finnish

You are sure to succeed in this position if you have the experience required and you are a responsible team player. First and foremost, BeeHealthy is looking for someone with a great attitude: they work with important themes with a can-do approach and good humor, and they enjoy their work!

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

The application deadline is December 29, 2024. We will review all applications received during the application period, but the screening process will begin immediately. Our (Academic Work) screening and interview processes for this position will be completed by January 8, 2025, and client interviews will take place in Helsinki on January 9–10, 2025.

Subsidiary of the Mehiläinen Group, we are the leader in offering digital healthcare software, solutions and services to primary and secondary care providers, insurers and payers in the Europe, Middle East and Africa (EMEA) region. Our platform is the result of our over 110-year healthcare experience and over 20-year expertise in digitising care provisions, and continuous development together with our healthcare professionals.

We believe that making healthcare smarter has to do with utilising digital services, but it also requires a change of mindset – continuous coaching, co-operation, and rethinking the patient experience altogether. We want to help others transform how healthcare is accessed and provided around the world. We are passionate in taking this leap together – from one healthcare professional to another. Because that’s the smartest thing to do.