Technical Support (part-time), Danfoss Drives, Vaasa

In this role, you will provide technical support for spare parts, assisting customers and the sales team in identifying the correct part numbers and finding alternative solutions when standard parts are unavailable. Case handling and coordination will be key aspects of your work, ensuring cases progress efficiently and are properly closed. You will also maintain high-quality data in Salesforce by collecting and organizing all necessary information. Your contributions will streamline processes and improve customer satisfaction, making you an essential part of our team.

You are offered

• A flexible, part-time role (7.5 hours per week) with opportunities for growth
• The chance to make an immediate impact by using your technical expertise and problem-solving skills
• Opportunities to collaborate with a dynamic team and contribute to meaningful projects
• Academic Work Consultant benefits

• Provide technical support for spare parts (including identifying part numbers, finding alternatives, and supporting with special spare parts)
• Case handling and coordination (manage overdue cases by ensuring timely follow-ups, progress tracking, and proper case closing)
• Maintain high-quality case data in Salesforce by gathering and organizing all relevant details
• Collaborate with teams to improve case handling and streamline processes

• Relevant education (e.g., Automation, Electrical Engineering, or Power Electronics)
• Proficiency in English, both written and spoken
• Technically oriented with a problem-solving mindset
• System knowledge of SAP and Salesforce (or similar platforms)

It is meritorious if you have

• Knowledge in power electronics, frequency converters, or other relevant technical expertise
• Proficiency in Finnish, both written and spoken
• Previous experience in technical customer support or a related role

Knowledge can be gained through education, experience or self-taught.

To succeed in the role, your personal skills are:

• Supportive team player
• Problem-solver
• Stress tolerant
• Orderly

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Danfoss Drives is a global leader in power conversion solutions, specializing in advanced AC/DC and DC/DC power conversion and innovative variable speed control for electric motors. Their renowned portfolio, including VACON', VLT', and iC7• drives, supports a sustainable future. Committed to energy efficiency, sustainability, and exceptional quality, Danfoss Drives also values inclusion and diversity, fostering meaningful change in both the industry and the community.