We are looking for a Customer Experience Specialist for an interesting and versatile role for our internationally successful customer company. In this role, you will get to know the company's products and represent them to different customers. Read more about the position below and apply soon! We will move forward quickly with a suitable person.
City: Helsinki
Job Category: Customer Service
Extent: Full time, 37.5h / week, permanent contract with Academic Work
Start date: According to agreement
Type of work: Staffing
In this position, you get to be part of Digital Services team, where you get to be in versatile contact with customers. You will be assisting customers in various questions regarding the company's products. The position also includes administrative tasks such as opening orders, sending invoices and forwarding feedback.
You are offered
As an Academic Work consultant, we offer you great opportunities to develop as a professional, expand your network and make useful contacts for the future.
As a Customer Support Specialist, you will engage directly with customers to resolve issues, respond to inquiries, and provide guidance and assistance. Your role will involve a thorough understanding of the company's products and services, allowing you to promptly identify and meet customer needs. You will also be responsible for coordinating service tasks and managing digital service contracts. This position requires interaction with various internal and external stakeholders to ensure an exceptional client experience.
It is meritorious if you have Finnish language skills and experience managing small contracts.
To succeed in the role, your personal skills are:
We appreciate it if you attach a job application to your CV, in which you tell us about your previous work experiences and motivation for the job.
This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
As a consultant at Academic Work, we offer great opportunities for professional growth, building your network and creating valuable contacts for the future. You will also have a designated Consultant Manager to support you along your journey.
Read more about Academic WorkPinja Wahlsten or a colleague in the recruitment team will gladly answer you on krn09@academicwork.fi Please specify advert-ID in your email: 15106038