About the role

In this position, you will be working as a part of the Warranty Team. You are responsible for receiving and analyzing incoming customer claims, processing, and registering the claims in SAP, and communicating with relevant stakeholders. In addition, you will take care of coordination of component orders and deliveries to customers together with procurement and logistics, and coordinate supplier claims. You get a great opportunity to utilize and develop your problem-solving and communication skills in a global environment while building up your network.

You are offered

• Interesting and versatile job duties
• Opportunity to gain valuable experience in a global organization
• Flexible remote work
• An interesting and independent role
• Great team of experts to support you
• As a consultant at Academic Work, you are offered a great opportunity to grow as a professional, extend your network, and establish valuable contacts for the future.

Work tasks

• Receiving and analyzing the customer claims; initial response within 24 hours
• Processing and registering notification for claims in SAP
• Coordinating with internal stakeholders (design, purchase, quality, product management, etc.)
• Communicating with customers as required; Act as prime customer and stakeholder interface during warranty period to resolve issues on multiple projects
• Establish and maintain strong working relationship with clients, vendors and other stakeholders
• Manage and coordinate the activities of subcontractors and other third parties
• Coordinate invoices related to warranty claims
• Coordinate root cause analysis and implement related countermeasures, corrective and preventive actions for warranty claims

We are looking for

• Fluent English, Finnish skills are considered as an advantage
• Bachelor's or higher technical degree, e.g. in Electrical and Automation Engineering
• Experience with SAP
• Experience from similar tasks

To succeed in the role, your personal skills are:

• Independent and able to prioritize your tasks
• Good organizational skills with attention to details
• Responsible and proactive
• Great with communication
• Eager to develop your own expertise

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Konecranes Finland Oy

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.